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Intelligent Marketing And Lawyers!? A New Guide

Thursday, October 1st, 2009

It is not that long ago that lawyers were not allowed to advertise (how silly) and marketing was a rude word in legal circles. It’s fair to say that plenty of firms of solicitors and accountants that still think like that. More fool them.

Leading employment law barrister Daniel Barnett has just written a book that might just help those service providers stuck in the old school. It’s targeted at employment lawyers but the principles are sound and it’s a great read for anyone that has to worry about selling or marketing services.

Being a bit of a tease, Daniel has released a free e-book called Top Ten Marketing Mistakes… And What You Should Do Instead”.  To be fair the book does benefit hugely from some of its excellent contributors!

Here’s looking forward to even better client focused service from all those lawyers that read it.  Read the free e-book at: http://www.intelligentmarketingforlawyers.co.uk./downloads/10mistakes.pdf.  

 

EMPLOYERS FACE LONG TERM HEADACHES OVER HOLIDAY ENTITLEMENT

Tuesday, June 30th, 2009

Back in February I bemoaned the nonsense that is holiday accrual through sickness periods.

Well employers have waited for years for the House of Lords to put some clarity into the issue and in the light of these trying times for employers hopefully inject some sanity and help out beleaguered employers.

Well the long awaited and anticipated decision in Stringer v HMRC was promulgated a couple of weeks ago and Employers and Respondent employment lawyers pored over the sagacious and erudite opinions of the Law Lords to hopefully obtain the final decree on this contentious area, after years of uncertainty, namely in which circumstances, if any, should employees accrue holiday entitlement at a time when they are not actually at work but are instead on long term sickness absence.

Many will have forgotten the long and tortuous route of Commissioners of Inland Revenue v Ainsworth/Stringer and others which set out on its journey with knapsack over shoulder in 2002. How many remember the other 2 co-Respondents in the Ainsworth/Stringer case, Mrs Kilic & Mr Thwaites. Remember those last two names to impress your friends & colleagues at a Christmas Party Employment Law Trivia quiz.

Well we have looked and looked and no it would appear that the Law Lords must have missed a bit because all we got was the unhelpful decision that holiday pay claims can also be pursued as section 23 Employment Rights Act 1996 claims (unlawful deductions claims) as well as under the Working Time Regulations 1998 and as such a whole series of claims can be linked so long as the last deduction made was made within 3 months of the claim being lodged.

Well, without sounding ungrateful to Lord Hope of Craighead, Lord Rodger of Earlsferry, Lord Brown of Eaton-Under-Heywood, Lord Walker of Gestingthorpe and Lord Neuberger of Abbotsbury, thanks for nothing, hopefully none of them have to employ anybody and attempt to understand why a potential employee off work sick for 10 ½  months can then come back to work and seek to take the next 6 weeks off on full holiday pay and at a time when employers are being crippled with diminishing order books and redundancy payments. Even worse could an employee who has been ill for say, 2 years, is then deemed fit for work, then at the end of that period take all of their holiday entitlement for those 2 years, potentially 56 days at the end of that period?

So after years of hopeful anticipation we are all none the wiser and it would seem we have potentially reverted back to the default position set out over 7 years ago under the Employment Appeal decision of Brown v Kigass Aero Components Ltd.

The bad news for employers is that under the Kigass case it was decided that to accrue holiday entitlement an individual does not need to have actually done any “work” in the truest sense of the word or actually physically been present in the workplace, so long as they were “workers” and working under a “contract of employment/workers contract.” As such any employee on “sick leave” accrues paid holiday entitlement during any such period in the normal manner and therefore upon eventual return can take that holiday in the usual manner and upon termination should be paid in lieu of all accrued but untaken holiday entitlement. One saving grace at that time for employers from the Kigass decision was that holiday untaken by the end of the holiday year was lost and extinguished for ever. In the light of the European Court Judgment back in January of this year and in relation to the consolidated cases of Schultz-Hoff/ Stringer, the ECJ left it open for employees to be able to carry over untaken holiday entitlement from one year to the next if they have been unable to take it in the relevant holiday year. The ECJ seemed also to suggest that being sick means you are unable to take holiday and therefore by the very nature of being off sick you are unable to take your holiday and therefore you should be entitled to roll-over entitlement into subsequent years and circumvent any national limitation to this; in the UK this limitation comes in the form of Regulation 13(9) of the Working Time Regulations which expressly prohibits “carry-over.” This provision has been thrown into some doubt now with the ECJ’s Judgment and the House of Lords failing to address this matter.

Also put in a state of flux is the possibility that employers could request a worker on sickness absence to take any holiday during the relevant period of sickness. This is expressly provided for under Regulation 15 of the Working Time Regs but the ECJ has in a throw-away comment manner suggested that sickness absence and holiday entitlement are 2 very different worker entitlements and “never the twain” shall meet and that an employee cannot possibly take “holiday” in the true, meaningful sense of the word if they are off sick recouperating from sickness.

What we are left with then, despite the 2 highest forums having been expressly requested to revisit this legal minefield is, in short, an absolute mess for employers and employees alike. And what we are facing is Tribunal meltdown as potential claims going back 6 years for untaken holiday’s as a result of sickness breach the dam’s floodgates and hit the Employment Tribunal system.

They say timing is everything.

Tuesday, March 24th, 2009

Well the timing of a caucus of Labour MPs and a coalition of 10 Unions could not be worse. During the week when the “official” unemployment figures rose above 2 million and to a ten year high and at a time when companies the length and breadth of the UK are shedding labour, implementing 3-day weeks and laying staff off, the Statutory Redundancy Pay (Amendment) Bill, a Private Members’ Bill, was successfully read for the second time before the House of Commons on 13 March 2009 and will now proceed to be read in Committee.

The Bill provides for the Government to introduce regulations linking the calculation of statutory redundancy pay to average weekly earnings within 12 months of it coming into force. Estimates are that it will increase statutory redundancy payments by some 40%.

The Minister for Employment Relations and Postal Affairs, Pat McFadden MP, noted that the Government already had the power (under section 14 of the Work and Families Act 2006) to make a one-off increase to the maximum amount of a week’s pay, including for the purposes of calculating statutory redundancy payments. He voted against the Bill, questioning whether businesses could afford the increased cost of higher redundancy payments and commenting that an increase in the maximum amount of a week’s pay would not assist those whose pay did not reach the current maximum. However, it has been suggested that the Government is considering imposition of a legal minimum week’s pay for the purposes of redundancy calculations.

From my experience with struggling companies, when they look at redundancies one of the important elements within the redundancy equation is the amount of payments that they will be forced to pay out. Increasing the sums a company will be forced to pay out will simply lead to more redundancies, more company closures and a real reluctance by firms to look at buying ailing businesses due to the throttling grasp of TUPE.

In short, short term gains for an individual are offset by longer term considerations and a vicious circle ensues.

What the MPs and Unions have clearly failed to grasp is some company’s inability to meet these costs. Similarly, they fail to understand the purpose of redundancy payments in that Redundancy payments are simply arbitrary payments based upon an employee’s length of service and are paid as a seemingly one-off loyalty payment on the event of a redundancy. They are in effect a bit of a “freebie” paid to employees with over 2 years service. They are not a payment made to see an employee through any period wherein they might be unemployed, surely this is the purpose of Job Seeker’s Allowance and Income Support, and therefore I fail to see why they should be index-linked as with other payments that are clearly designed to “support” an individual.

So at a time when a company is clearly struggling, increased redundancy payments will do no more than kick a company when it is already down. I don’t see the logic.
 

Are You Sick & Tired of Sickness?

Tuesday, February 24th, 2009

Just when UK plc is busy fighting its own economic Battle of Waterloo what does the European Court of Justice (ECJ) do? Does it send in the elite ECJ economic crack troops, “Prussian reinforcements under Blucher stylee” ,at the final hour and help strike the decisive blow against the rear echelons of the economic recession? No! The ECJ militia rabble eventually turn up at the wrong battleground and when they finally stumble across the chaos and smoke at Waterloo they open up fire upon their Allies.!!

Employers throughout the UK must be banging their collective heads against the nearest hard fixture in response to the latest collective outpouring of lunacy from the ECJ in relation to holidays and the Working Time Regulations.

Given the current economic climate, the last thing UK employers wanted was an ECJ Artful Dodger creeping up on them in the economic recession hustle and bustle and relieving them of the silver pocket watch heirloom and increasing employment costs. Unfortunately, the recent European Court of Justice’s decision in Stringer and Others v HM Revenue and Customs, does just that.

In a nutshell, the ECJ amazingly held that workers on long-term sick leave accrue statutory annual leave throughout the sickness period and have to be paid for it at their normal rate of remuneration, even if their sickness persists for the whole of the relevant leave year. Furthermore, where sickness absence means that accrued leave is not taken by the time employment is terminated, the worker must be given a payment in lieu at his or her normal rate of pay.

So, in short an employee can be off sick for 11 months, return to work and then pretty much take the next month off on full holiday pay. Even worse an employee could potentially be off for the full calendar year and roll over their full holiday entitlement into the next year, 56 days holiday! On the face of it, the ECJ logic that the Working Time Regulations entitle an employee to paid holidays and a break from the rigours and demands of work, whereas a sickness period is in its purest form is not a “holiday,” seems sound in principle. But where the logic is seriously flawed is that the real truth is that many employees on long term sickness have periods of rehabilitation involving holidays, days away with families etc. How these periods of “rehabilitative holiday” differ from “normal holidays under the Working Time Regulations” is difficult to square. 

Another problem is that the ECJ judgment suggests that employers must allow workers on long-term sick leave to carry over their unused leave entitlement into the following leave year. However, Reg 13(9)(a) of the WTR expressly provides that the basic four weeks’ leave (but not the additional leave under Reg 13A) may only be taken in the leave year in respect of which it is due. In other words, the Working Time Regulations specifically prohibit carry-over.

Until the House of Lords gives judgment, the position will remain uncertain. We would suggest that the safest course for employers is to permit workers on long-term sick leave to take a notional period of paid annual leave before the expiry of the current leave year.

Like every employment entitlement, this Judgment will also encourage abuse by a number of employees and their relevant advisors, as the longer an individual remains off sick the more holiday they can then take at the end of that illness period. I caveat this with the defensive statement that most employees on sickness absence are suffering from genuine illness problems. Unfortunately the ECJ Judgment will have a “cry wolf” impact, with employers being incredibly sceptical of employee illness.

Many Unions and employees will herald and welcome the ECJ Judgment. We feel that this is something of a pyrrhic victory celebration with the most obvious consequence being that it provokes employers to dust off their ill-health capability dismiss manuals and start policing long term sickness far more rigorously, whereas they may have, previously, erred on the generous in relation to allowing employees time to “recuperate” from serious injuries.

Another issue for Unions and employees alike is in regards to the huge issue left unanswered by the Judgment, namely where employers have arranged generous Permanent or Catastrophic Ill Health Insurance with third party providers to cover employees who are unable to work due to debilitating ill-health conditions. The Ruling leaves open the potential for these individuals to accrue holiday period during the periods they are covered by the Insurance and effectively “top-up” their Insurance payments with an additional payment from their employer to cover their “notional” holiday periods.

The ruling also leaves several questions unanswered. The Court held that national legislation or practices which allow a worker to take paid annual leave during sick leave are not contrary to the Directive. However, as long as a worker is receiving sick pay, it will usually be to his or her advantage to postpone annual leave until the contractual sick pay period runs out, or until he or she is back at work. In these circumstances, it is unclear whether the employer can instead oblige the worker to take annual leave concurrently with sick leave, even though the worker may be unable to derive any meaningful benefit from a holiday.

Uncertainties also arise in relation to permanent health insurance (PHI) schemes, which require an employee to remain on the books in order to receive benefits. In a long line of cases, it has been held that an employer cannot dismiss without good cause where the effect would be to deprive the individual of the right to PHI benefits. If the House of Lords decides that workers can exercise the right to paid annual leave during sickness absence, this will presumably require employers or insurers to top up the PHI benefit to the level of full salary for the relevant period.

A final salutory warning to all employers borne on this Judgment is ensure you speak to an employment law advisor, identify and parcel out any additional contractual holiday over and above the statutory entitlement and clearly detail what an employee can and cannot do with this surplus.

Calling Time on the Statutory Disciplinary & Grievance Procedures!

Sunday, January 18th, 2009

Businesses should be counting the days down until the 6 April 2009 as this is the joyous day that the unworkable and ridiculous Statutory Disciplinary & Grievance procedures will be consigned to the statute bin for ever….

Butt only after they caused over 4 years of hardship to employers and employees alike with their prescriptive nonsense which resulted in more litigation not less, as well as findings of unfair dismissal against employers who had watertight and perfectly justifiable reasons for dismissing individuals.There are a number of changes, particularly in relation to the disciplinary procedures. If any disciplinary action is taken by an employer prior to 6 April 2009 then the “old regime” applies.

For a summary of the changes take click here

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TUPE - What The Dickens? Time to Abolish It!

Sunday, January 11th, 2009

Was it Mr Bumble in Charles Dickens’ Oliver Twist who exclaimed that the “Law is an Ass!”?

Bertolt Brecht, the Bavarian playwright, was even more condemning when he stated that “the law was made for one thing alone, for the exploitation of those who don’t understand it.”I believe both well learned individuals nicely sum up the state of the law that is TUPE (i.e. the messy Transfer Rules that apply when a business is transferred from one entity to another).

Obviously the venerable Victorian novelist was not gazing into his crystal ball and assessing a particular piece of 21st century legislation when he penned Mr Bumble’s infamous outpouring. However many agree that Dickens’ critique of stupid, inequitable laws is an apt a preamble to the TUPE Regulations as could be.

Arguably, Mr Dickens’ is being somewhat unfair to Ass, Donkeys, mules etc, as these beasts of burden can be extremely helpful and useful. I have very fond memories of seaside jaunts up and down Scarborough & Bridlington beaches on donkeys with names such as Saturn, Poppy, Willow & Snowdrop.

Drawing upon his own experiences as a legal clerk then a member of the English Bar, his novels: Bleak House, Dombey & Son and Nicholas Nickleby clearly evidence a writer who was no great fan of an English Legal System that gave birth to unjust and inept laws. His vivid writings and descriptions of the endless machinations, strangling bureaucracy and red tape of the legal system of mid-19th-century England, perfectly satirized in the fictional, interminable court case of Jarndyce v Jarndyce,  were clearly a vehicle for dissemination of Dickens’s own views regarding, particularly, the injustice and chronic exploitation of individuals by legal systems, wherein the only individuals who benefit are the  “Fat Cat” lawyers.

Vague, complex, indecipherable, unworkable, unintelligible; all suitable epithets for the TUPE Regulations? On balance perhaps the TUPE acronym is better served by “Totally Unworkable, Penalises Everybody.” ?

Experienced Employment Lawyers, whether they act for individual Claimants, Trade Unions or Respondent companies, wrestle with the opaqueness of the TUPE Regulations. I have listened to numerous Solicitors and Barristers who when advising clients on whether a particular buy-out, acquisition or service provision change will constitute a TUPE transfer, are incapable of definitively saying whether a particular transaction is a TUPE transfer or not, this is clearly not satisfactory for any party. It is ultimately left to the Employment Tribunal as a finding of fact to decide whether a particular transaction is a TUPE transfer or not. As such the TUPE Regulations have resulted in more litigation not less due to their inexcusable lack of clarity and the expenditure of unnecessary legal costs by all parties.

Within the TUPE Regulations we find vague legal definitions which ultimately underpin and determine whether TUPE will or will not apply. Indeterminate terms such as  “Relevant Transfer”, “Stable Economic Entity”, “Retention of Identity” ,”Assignment” are all open to a myriad of interpretations and which again will only find any finality when the particular Employment Tribunal is ultimately called upon to arbitrate the particular issue. It is no wonder that the TUPE Regulations have spawned a ridiculous volume of conflicting and contradictory case law.

I have tried to square such cases and to be honest it makes your head bleed and you need a few stiff whiskies afterwards to recover any ounce of sanity. I am sure many academic lawyers out there would be happy to sit down with me over a peaty Lagavulin or honeyed Dalwhinnie single malt and pore over these decisions for hours in an attempt to rationalise how these cases were decided, which principles the court applied and how one can distinguish certain cases on particular facts. But this is just the point I am making.
If it takes hours of academic extrapolation by learned lawyers to attempt to unravel the case law offspring of TUPE, this is simply not satisfactory, especially when it involves costs to UK businesses which can stretch to £millions. Lawyers should be able to give concise and definitive advice to their clients and not sign off with cautionary, uncertain legal advice that therefore “TUPE may/may not apply”.

Further, stark examples of the very real and damaging impact due to the imprecise language of TUPE are found in its application in relation to the rescuing of Insolvent Businesses. The Government wanted/wants TUPE to promote a rescue culture within the economy for failing companies and to avoid job losses and redundancies. The TUPE Regulations result in the exact opposite and has lead to large scale job losses as potential buyers of failing businesses and Insolvency Practitioners are left uncertain as to what liabilities will be acquired as a result of an attempted rescue buy-out. As a result potential buyers are frightened off. Take the sad demise of Woolworths Plc, the closing of its 815 stores and the lamentable loss of thousands of jobs. Numerous rescue plans were mooted in the media and business pages. As no potential buyer could be certain as to the precise impact of the TUPE Regulations, they were not prepared to fumble about in the dark and suck it and see. As a result thousands of individuals lost their jobs and a well known high street brand was lost forever. 

This is no way for a 21st Century legal system to operate, especially in such a fundamentally important arena such as business transactions. Another point is that the mechanics and operation of TUPE itself frightens off potential buyers of failing businesses. No owner of a successful company wants to potentially pick up the liabilities of a lame duck business.

It is reported that potentially half of Woolworths’ 815 stores and approximately half of the jobs could have been saved if a potential buyer could have acquired Woolworths without all the resulting TUPE acquired liabilities.
In this respect, Unions, employees and employers alike should rally and unite in a call for a radical re-drafting of TUPE. Further, I would call upon the EU to abolish it and start again for the sake of jobs and businesses across Europe and not just UK Plc. It is estimated that TUPE alone, since 2006 has cost UK businesses £billions in its application, capital I am sure could have been better utilised in a time of tight finance and credit.

I know I am not alone in these views and over the past few months I have seen many lobbying bodies call for a radical review of TUPE. The IPA (Institute of Practitioners in Advertising), the ISBA (“the voice of British advertising), the PRCA (Public Relations Consultants Association), as well as many Insolvency Practitioners and Legal Firms are united in calling for a TUPE rethink and/or repeal or abolish. 

The whole premise of TUPE was to save jobs, in this respect it has failed wholescale and like any medication which cures the ailment but kills the patient in the process it should be done away with immediately.  

 

Great News For Employers…?

Wednesday, June 18th, 2008

Sitting down? Good. I am pleased to report on some good employment news for employers!

 
Action Against Business Crime (the national organisation for Business Crime Reduction Partnerships) has set up a register which allows employers to access details of those naughty employees who either have been dismissed for acts of dishonesty or have left employment whilst under investigation for such conduct.

 

Some large organisations (mainly in the retail trade) have already signed up including Littlewoods, Harrods and Mothercare. On the face of it this sounds like a great service.

 

I think we’ll need to  keep an eye on data protection issues. I’m not sure if the folk compiling the register will ensure that the information contained on it will be accurate, particularly where there have been no convictions (or even a full disciplinary hearing) and where there are merely allegations at large. Let’s hope so.

 

Perhaps this new register can be extended to include a record of all those often troublesome people that have made Employment Tribunal claims against employers? Perhaps it could include records of sickness absence as well?! Wouldn’t that be useful when recruiting? Ok, so there might be disability discrimination issues to contend with – as well as data protection issues – but where there’s a will etc? Admittedly it would be rather like Big Brother but would the benefit of this sort of information, in the hands of responsible employers, outweigh any wishy washy human rights issues?!

 

On the subject of sickness…

 

Employers may soon be able to use lie detectors to help detect whether employees claiming have been genuinely ill. Successful trials have been carried out for the purposes of detecting false benefits claims by using Voice Risk Analyses which detects variations in a person’s voice. Perhaps not too much of a ridiculous idea if employers groups are correct in their estimates that 12% of sick days are unnecessary and cost employers £1.6 billion per year.
 

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The end is nigh…or is it?

Tuesday, June 17th, 2008

For the last 4 years, employers have been plagued by the ridiculous statutory disciplinary and grievance procedures and some poor employers have lost claims brought against them, simply on the basis that the statutory procedures for dealing with disciplinary matters was not followed to the exact letter.
The statutory procedures have been little more than an employee’s charter to make more money from employers. Great news for lawyers – very bad news for employers!

 
It is therefore no surprise that the procedures have been criticised by just about all those (employers) that have had the misfortune of having to follow them! This blog has also been used as a platform to campaign against them!

 
After much such campaigning, there was a huge sigh of relief when the Government decided to abolish the statutory procedures – and we have been keenly awaiting details in the Employment Bill, which is expected to come into force next April. 

 
However, don’t open the champagne just yet as ACAS’ recently published revised code of practice seems to suggest that the new procedure will be much the same!

 
It is expected that once the Employment Bill comes into force, the statutory procedures will be replaced by the ACAS Code and whilst, at first glance, the Code appears to be much shorter than the statutory procedures, ultimately, the three step process remains. Hmm!

 
Nevertheless, the main difference, which will hopefully prevent employers from falling foul of the procedures, is that it will not be legally binding.  In practice this means that failure to follow the procedure to the letter will not result in a finding of automatically unfair dismissal. In addition the automatic increase in compensation will disappear along with the statutory procedures.  That is not to say that the Employment Tribunal will not grant an increase in compensation if it thinks that it is appropriate to do so, but any such increase will be limited to 25% and will only be awarded where the Tribunal considers it ‘just and equitable’.

 
In summary, all those employers that have been awaiting the changes do not have much longer to wait.  That said, don’t throw out the procedures because it seems that a large part of them will remain in place – just dressed up in different clothes. I know what yuo are thinking….Thank Goodness for Ellis Whittam!

Talking ourselves in to recession? What to do if it all goes pear shaped!

Monday, February 18th, 2008

I think we people are like sheep. Too many just seem to follow the rest. Odd that, isn’t it, given that we are not sheep? Or lemmings for that matter? For example, the housing market was going from strength to strength. All was well. Demand was high and, as my uncle would say “they aren’t making any more land”. But then a few folk started to worry that prices were a tadge steep and before you know it everyone was telling themselves that the bubble will bust - and so then, because we all said it and thought it, it did burst. 

Most of my clients are quietly doing rather well at the moment - but some are starting to struggle. The so called “credit crisis” didn’t help of course. So now we have lots of clever economic pundits telling us that a recession is looming. Like sheep (or lemmings) I wonder if we will now talk ourselves in to a deep recession. If things do go pear shaped, for entrepreneurs, it is not too difficult to cut costs by cutting staff. Not nice, I know. But if you are forced down this route then you need to be careful. As with all dismissals, in order to avoid the nasty consequences of a successful unfair dismissal claim you need to ensure that you have both (1) a fair reason for dismissal and (2) a fair procedure in place prior to dismissal. Remember, if you fall at either of those two fences then your former employee is likely to succeed in taking you to the cleaners! To help I have written a short rough guide here. 

On the other hand, we could all start telling ourselves that things are great - and talk ourselves out of recession.  Things are great. Never been better. Don’t you think? 

Staff References- What a Minefield!

Wednesday, November 14th, 2007

I have just had the pleasure of dealing with a few problems for clients regarding staff references. What a minefiled! I thought I would whinge (on my clients’ behalf) on this blog!

Let’s face it, many potential employees will tell you whatever you want to hear to get the job. What a waste of time, effort and money it is when you later find out that your new recruit is a trouble causing, lazy so and so who is rubbish at their job! 

 

Many clients tell me that they are a good judge of character – but that they are afraid to ask many relevant questions during the interview process for fear of landing a discrimination claim! 

 

It’s not rocket science – always ask for references, always take them up and make job offers conditional upon receipt of good ones. 

 

The problem is that too many employers have been listening to lawyers like me and are now too scared to give honest (or any) references. What a sad old world! 

 

However, it is amazing how many people will still give references – and so if you are recruiting always ask. I find that telephoning the last boss for an informal chat is the best way to get useful information. People say far more than they will ever put in writing. 

 

So what if you are asked to give a reference? Well, be careful as there are indeed claims that can be made against you on the basis of a reference that you provide.

 

As it’s such an important area to get right, I have writtren a short article on it! To read it please see http://www.elliswhittam.com/public/control.php?_path=/381/388/390

 

Mark